1. Introduction

Welcome to Quantum Renewed (quantumrenewed.co.uk). These Terms & Conditions govern your access to our website and set out the rules for any purchases made through our store. By browsing our website or placing an order, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please refrain from using our site.

2. Company Information

Quantum Renewed operates from our central facility in the UK.

  • Operational Address: ETEM Global Ltd, Unit 7B Corporation Road, Audenshaw, Manchester, M34 5LR
  • Email: support@quantumrenewed.co.uk
  • Phone: +44 735 240 9948

3. Key Definitions

  • “We”, “Us”, “Our” — Quantum Renewed.
  • “You”, “Your” — The user, website visitor, or customer purchasing products from our platform.
  • “Goods” — Refurbished hardware, devices, or accessories made available for sale on this website.
  • “Order” — An itemized request to purchase Goods via our online checkout process.
  • “Contract” — The legally binding agreement created between Us and You upon order acceptance.

4. Order Acceptance & Order Processing

  • Placing items into your cart and submitting an order during checkout constitutes an offer to purchase, not an immediate sales confirmation.
  • A binding contract is formally established only when we issue an official order/dispatch confirmation email to you.
  • We reserve the right to decline, cancel, or modify any order at our discretion (e.g., due to stock unavailability, pricing inaccuracies, or security red flags). If an order is canceled, you will be notified promptly and fully refunded.

5. Pricing & Payments

  • All advertised prices are listed in GBP (£) and include standard UK VAT unless specified otherwise.
  • Payments are securely handled at checkout via our authorized payment options (Credit/Debit Card, PayPal).
  • Charges are authorized during checkout and processed prior to dispatch.
  • Approved refunds will be issued directly to the original payment channel. Processing times may vary depending on your financial institution.

6. Shipping & Delivery Terms

  • We currently deliver to mainland UK addresses.
  • Expected dispatch timelines and delivery estimates are provided at checkout and may fluctuate based on courier schedules or item availability.
  • Order tracking details will be emailed to you upon dispatch.
  • Upon arrival, please inspect your package carefully. If the external box shows signs of physical damage, note this with the delivery driver and contact us immediately.
  • We are not responsible for delivery delays resulting from third-party logistics partners, incorrect address submission, or events beyond reasonable operational control (e.g., severe weather disruption).

7. Product Specifications & Cosmetic Grading

  • Refurbished products are evaluated and assigned a cosmetic condition grade according to our published grading guidelines.
  • Product photography serves as a visual reference; minor variation in cosmetic appearance, outer packaging, or secondary accessories may occur.
  • While we strive to maintain precise product information, minor errors can happen. We reserve the right to correct specifications or pricing errors as soon as they are identified.
  • It is your responsibility to confirm device compatibility and suitability prior to purchase.

8. Consumer Cancellation Rights & Returns

  • Under UK Consumer Rights regulations, retail customers have the right to cancel an order within 14 calendar days of receiving the items.
  • To submit a cancellation, notify our support team in writing via email before the 14-day period expires.
  • Goods must be returned complete with all supplied power cables, accessories, and documentation in original sent condition.
  • Unless the item is faulty or wrongly described, the customer bears responsibility for return shipping costs.
  • Authorized refunds will be issued within 14 days of item arrival and technical verification.
  • Business Customers: Standard consumer 14-day cancellation policies do not apply once commercial delivery is completed.

9. Warranty & Defective Goods

  • All products are backed by our dedicated 1-Year Warranty as outlined on our Return & Warranty Policy page.
  • If a hardware defect occurs, contact us prior to sending the item back to obtain return authorization. Unsolicited returns without prior authorization may experience handling delays.
  • Nothing in these terms excludes or restricts your statutory rights under the UK Consumer Rights Act 2015.

10. Promotional Codes & Discounts

  • Promotional offer codes may come with specific criteria (e.g., minimum cart totals, valid date windows, or category restrictions).
  • Promotional codes cannot be combined; only one code may be applied per transaction.
  • We reserve the right to alter, modify, or revoke promotional codes at any time without prior notice.

11. Acceptable Website Use

When accessing or buying through our website, you agree not to:

  • Engage in fraudulent activities or violate local, national, or international laws.
  • Compromise or attempt to compromise website security, servers, or underlying architecture.
  • Transmit corrupted data, unauthorized scripts, viruses, or malicious software.

12. Intellectual Property Rights

All visual, textual, and multimedia content on this platform—including logos, product descriptions, layouts, and graphics—is owned by or licensed to Quantum Renewed. Unauthorized copying, distribution, or reproduction without prior written approval is strictly prohibited.

13. Limitation of Operational Liability

  • While we strive to maintain full site availability and accuracy, we do not guarantee uninterrupted or error-free web operations.
  • To the fullest extent permitted under UK law, Quantum Renewed is not liable for indirect, incidental, or commercial losses resulting from site usage or product purchase, except in cases where liability cannot be lawfully limited (such as negligence resulting in personal injury).

14. Data Handling & Privacy

Your privacy is important to us. Personal details collected during your interaction with our store are handled in accordance with our Privacy Policy, complying fully with UK GDPR and the Data Protection Act 2018.

15. Jurisdiction & Legal Framework

These Terms & Conditions are governed by and constructed under the laws of England and Wales. Any disputes arising in connection with these terms shall fall under the exclusive jurisdiction of the English courts.

16. Updates to Terms

We reserve the right to update these terms at any given time. Amendments will take effect immediately upon publication to this page. Continued site usage following updates indicates acceptance of the revised terms.

17. Contact Us

Quantum Renewed

Unit 7B Corporation Road, Audenshaw, Manchester, M34 5LR

  • Address: ETEM Global Ltd, Unit 7B Corporation Road, Audenshaw, Manchester, M34 5LR
  • Phone: +44 735 240 9948
  • Email: support@quantumrenewed.co.uk