Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major debit and credit cards (Visa, Mastercard, Maestro) plus any additional payment options shown at checkout. All transactions are processed through a secure, encrypted payment gateway.

Yes — our checkout uses SSL encryption and PCI-compliant payment processing, so your card details are never stored on our servers.

Contact us as soon as possible at support@quantumrenewed.co.uk or call +44 735 240 9948. If your order hasn’t been dispatched yet, we can amend or cancel it. Once it’s shipped, you’ll need to use our returns process instead.

Yes — you’ll get an automatic email confirming your order details and total as soon as payment is processed, followed by a second email once it’s dispatched.

Yes — we supply laptops and desktops in bulk for businesses, schools, and IT resellers, often with volume discounts. Contact us directly for a tailored trade quote.

Shipping & Delivery

Most orders are dispatched within 1–2 working days and arrive within 3–5 working days across the UK mainland.

We offer FREE delivery across the UK on all orders. There are no hidden delivery charges.

We currently ship to UK mainland addresses only. Northern Ireland, Highlands, and offshore addresses may take longer or incur extra charges — contact us to confirm before ordering if you’re unsure.

You’ll receive a dispatch email with tracking details as soon as your order leaves our warehouse, so you can follow it right up to delivery.

Note any visible damage with the courier if possible, then email us photos within 48 hours so we can arrange a replacement or refund quickly. If a parcel goes missing in transit, contact us and we’ll open an investigation with the courier on your behalf.

Product & Grading

Every device we sell has been inspected, professionally tested for full functionality, cleaned, and securely data-wiped before resale. Many units come from corporate or business lease returns rather than personal use.

We use the following condition grades:

  • A Grade – Fully tested, fully functional, and ready to use. These devices are in excellent overall condition with little to no visible signs of wear.
  • B Grade – Fully tested and fully functional but may show cosmetic marks, scratches, or signs of previous use. For laptops, a B Grade device may also have a battery with reduced capacity. These cosmetic or battery-related issues do not affect the core performance of the device.

Please note: All of our desktop PCs are A Grade, while our laptops are available in both A Grade and B Grade, depending on the listing.

Yes — every laptop comes with a genuine, licensed copy of Windows pre-installed and ready to use straight out of the box, along with essential drivers.

Each listing states exactly what’s included. As standard, laptops come with a compatible charger; desktops typically include a power cable. Original packaging, manuals, or extras are only included where specifically stated.

Refurbished laptops are tested to confirm the battery holds a functional charge, but battery health naturally varies with age and usage. If a battery doesn’t meet acceptable performance during testing, it’s replaced before resale.

Warranty & Returns

All products include a minimum 1-year warranty covering hardware faults from normal use, giving you the same peace of mind as buying new.

Yes — under UK consumer law you have 30 days from the date of delivery to request a return, provided the item is returned in the condition it was sent, with all included accessories.

Contact us first, before sending anything back, so our team can troubleshoot with you — many issues can be resolved without a return. If a return is needed, we’ll issue authorisation and clear instructions.

We cover return shipping costs if the item is faulty, damaged on arrival, or not as described. For change-of-mind returns, the customer is responsible for return postage.

Refunds are processed within 3 to 4 days of us receiving and inspecting the returned item, and go back to your original payment method.