Overview

At Quantum Renewed, every device we offer is backed by our dedication to quality and customer satisfaction. We believe purchasing renewed technology should come with complete confidence—and our clear return policy is designed to give you total peace of mind.

1-Year Warranty Protection

Every hardware purchase from Quantum Renewed includes a comprehensive 1-Year Warranty starting from your delivery date. This coverage applies across our entire lineup, including refurbished laptops, desktop computers, MacBooks, All-in-One systems, and display monitors.

If your device encounters a technical flaw or stops functioning correctly within this period, we will repair or replace it—plain and simple.

Coverage Details

Our warranty covers technical malfunctions and hardware failures occurring under standard usage, such as:

  • Component failures (e.g., storage drives, displays, keyboards, connectivity ports).
  • Performance or specification mismatches against the listed description.
  • Items that arrive damaged in transit or fail to match the designated cosmetic condition grade.

Please note: The warranty does not extend to accidental drops, liquid ingress, software issues introduced after receipt, or unauthorized physical alterations.

How to File a Return or Claim

Initiating a return or reporting an issue is simple:

  • Email: support@quantumrenewed.co.uk
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Reach out to our customer service team with your original order number and a brief description of the issue. For valid warranty claims within the coverage period, we will organize prepaid collection at zero cost to you.

Return Shipping Coverage

Return collection and postage costs are fully covered within 30 days of delivery. For claims or returns initiated after 30 days, the customer is responsible for the cost of return postage.

Return Packaging Guidelines

Please pack your device safely and securely—preferably using the original box and protective materials provided upon delivery. Proper packaging prevents transit damage and avoids processing delays. Quantum Renewed is not liable for damage incurred during return transit due to insufficient packaging.

Refund Processing

Following the receipt and technical inspection of your returned item, refunds are processed within 1–2 business days. Credits will be issued directly to your initial payment method (Credit/Debit Card or PayPal).

Post-Warranty Returns

Requests submitted after the standard 1-year mark are evaluated on an individual basis. If your item carries an extended manufacturer warranty, contact us and we will gladly assist you with the process.

Key Terms & Conditions

  • Warranty claims must be reported within 1 year of the initial delivery date.
  • Returned items must be sent back in the condition received, free from new cosmetic damage.
  • Unused or brand-new items must remain sealed in their original manufacturer packaging.
  • Do not attempt self-repairs or third-party alterations prior to contacting us, as this voids your warranty.

Contact Us

  • Address: ETEM Global Ltd, Unit 7B Corporation Road, Audenshaw, Manchester, M34 5LR
  • Phone: +44 735 240 9948
  • Email: support@quantumrenewed.co.uk